- Guarantee, Shipping & Returns
Guarantee, Shipping & Returns
100% Satisfaction Guarantee!
Most all products* come with a 30 Day Satisfaction Guarantee.
We're not happy unless you're happy!
(*Singing Bowl Sets come with a 14-Day Return Policy. CDs are non-returnable once their packaging has been opened.)
If for any reason you're not completely satisfied with your purchase, simply login to your account, view the order using the "Completed Orders" link under the My Account menu, and click the Return Item(s) button. Then just follow the instructions to send us your purchase (including any accessories) in the same condition you received them and we'll refund your money minus a 10% restocking fee.
We'll pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item).
We'll notify you via e-mail of your refund once we've received and processed the returned item.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
Terms and Conditions for sales of Singing Bowl Sets:
Please note that there is a 14 day Return Policy and a 25% restocking fee on returned Singing Bowl Sets. There is a 15% cancellation fee on Singing Bowl Set orders if cancelled before shipped. By clicking on the "Pay For Order" or "Pay Now" button, you agree to the Terms and Conditions of this sale.
Fast & FREE Shipping to all USA addresses using USPS Priority Mail (2 -4 day delivery, insured, trackable via the internet) included. We ship within 1 business day after payment is received and verified. We will send you an email with a tracking number once your order has shipped.
Faster Expedited shipping may be available for an additional charge. Please email us regarding how fast you want your order delivered and we will email you back with exact additional charges.
International customers are required to include a phone number with their order for customs clearance. The buyer is responsible for any duty or tax that their home country charges. Please contact your customs office to find out if they charge a duty or tax on purchases.
All packages (both domestic and international) are insured and trackable (via the USPS website), and require a signature upon delivery for your protection.